Your Delivery, Your Way: TGB x DPD
We know how important reliable delivery is, so we’ve made some exciting changes to how your orders reach you. That’s why we’ve partnered with DPD to deliver faster, more flexible and more reliable delivery options.
Whether it’s next working day delivery on orders placed before 12:00 (Monday to Friday), free delivery when you spend £75 or more or multiple new ways to receive your order — DPD makes it possible.
With a 4.5 Trustpilot rating and a national award for customer care, DPD are trusted by thousands — including us.
What This Means for You
With DPD, your delivery works around you. You can choose to:
• Have your order delivered straight to your address
• Collect from a nearby DPD pickup point
And the benefits speak for themselves:
• Enjoy real-time tracking, so you always know exactly where your order is
• Easily redirect your parcel if your plans change
• Access ultra-precise delivery information via the DPD app
How It Works
DPD makes it easy from the moment your parcel leaves us. Here’s what to expect:
1. Place your order and choose your preferred delivery method at checkout.
- Once your order is dispatched, you’ll receive a confirmation by email or SMS.
- On the morning of delivery, you’ll get an email or SMS with your one-hour delivery window and a link for live tracking.
- Need to change things? Via that notification or on the DPD app, you can:
- A) Request they deliver the parcel to a safe place
- B) Have it delivered to a parcel shop or secure locker (with full PIN/barcode details)
- C) Change the delivery day
- D) Deliver to a neighbour instead
- 5. Once delivered, you’ll get a confirmation message with details of where your parcel was left or how to collect it.
For the best delivery experience, download the DPD app for real-time tracking, delivery updates and the easiest way to manage your order.
Download the DPD app → Here.
Still Have Questions?
Our FAQs cover everything you need to know — but if you need further help, our Customer Experience team is here for you.
You can reach us directly at contact@thegelbottle.com.